Frequently Asked Questions
Everything you need to know about shopping with Kiabi Egypt
What are the delivery options available within Egypt?
We offer standard home delivery across all governorates in Egypt. Delivery typically takes 2 to 5 business days depending on your location.
What is your return and exchange policy?
You can return or exchange items within 14 days of receipt, provided they are in their original condition with tags attached. Please note that for hygiene reasons, swimwear and underwear cannot be returned.
Which payment methods do you accept?
We accept various payment methods including Cash on Delivery (COD), as well as major credit and debit cards (Visa and Mastercard) through our secure online gateway.
How can I track my order?
Once your order is dispatched, you will receive an SMS and an email containing a tracking number and a link to monitor your shipment's progress in real-time.
How do I choose the correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our size chart to ensure the perfect fit for adults, kids, and babies.
Can I modify or cancel my order after placing it?
To ensure fast delivery, we process orders quickly. You can cancel your order within the first hour of placement through your account dashboard or by contacting our customer service team.